Shipping policy

Shipping Policy – The Digital Market

Last updated: 27 September 2026

1. Dispatch time
Orders placed and paid before 12:00 PM (Monday to Saturday, except public holidays) are usually dispatched the same day. Orders placed after 12:00 PM, or on Sundays and public holidays, are dispatched on the next working day. Our normal dispatch time is 1–2 working days from payment confirmation.

2. Possible dispatch delays
In some situations dispatch may take longer than usual, for example: (a) an item is temporarily out of stock and has to be restocked from our supplier; (b) our shop is closed due to a festival, holiday, or other unforeseen reason; (c) the courier partner does not collect parcels on time; or (d) weather, strikes or other events outside our control. In such cases dispatch may take up to 5 working days, and we will inform you on WhatsApp or email. If your order is not dispatched within 7 working days of payment, you may cancel it and receive a full refund.

3. Delivery time
After dispatch, delivery usually takes 3–7 working days depending on your location. North-East states, J&K, Ladakh and island territories may take longer. Delivery dates shown at checkout or by the courier are estimates and are not guaranteed. If your parcel is late, contact us and we will follow up with the courier.

4. Shipping charges
Shipping is calculated at checkout based on your state and the total weight of your order. West Bengal starts at Rs 59, rest of India at Rs 69, and North-East, J&K, Ladakh and island territories at Rs 99 (for up to 500 g).

5. Kolkata same-day delivery (Porter)
Available within about 25 km of our Dum Dum location. The Porter fare is NOT included in the website price and is paid by the customer, because Porter fares change with time, traffic and demand. After you order, we will WhatsApp you the live Porter fare; your order is dispatched once the fare is paid via UPI. If you do not want to pay the fare, we will ship by standard courier at normal rates instead. Same-day delivery depends on stock and Porter availability. Store pickup from Dum Dum is also available – WhatsApp us to arrange it.

6. Tracking
Once your order is shipped, we will share the tracking details with you on WhatsApp or email.

7. Address and failed delivery
Please enter a complete address, correct PIN code and a reachable phone number. If a parcel is returned to us because of an incorrect address, the customer being unreachable, or refusal to accept delivery, the re-shipping charges must be paid by the customer before the parcel is sent again.

8. Damaged, missing or wrong items
Please record a clear, uncut unboxing video while opening your parcel. Any claim for a damaged, missing or wrong item must be reported within 48 hours of delivery, together with the unboxing video. Claims without an unboxing video, or reported after 48 hours, may not be accepted.

9. Contact
WhatsApp: +91 8271324860
Email: thedigitalmarket@zohomail.in