Refund policy

Cancellation, Return & Refund Policy – The Digital Market

Last updated: 27 September 2026

1. Order cancellation
You can cancel your order only before it is packed. Orders placed before 12:00 PM are usually packed and dispatched the same day, so please message us on WhatsApp at +91 8271324860 immediately if you want to cancel. Once an order has been packed or dispatched, it cannot be cancelled. If you cancel before packing, the order amount is refunded after deducting payment gateway charges (up to 3% of the order value), because these charges are not returned to us. If we cancel an order from our side (for example, if an item is unavailable), or if your order is not dispatched within 7 working days of payment, you will receive a full refund with no deduction.

2. No returns for change of mind
Our products are consumable packaging supplies (polybags, courier bags, tapes) and reseller kits. For hygiene and quality reasons, and because packs cannot be resold once opened, we do not accept returns or exchanges for change of mind, wrong size or quantity ordered, or items no longer needed. Please check the size, type and pack quantity carefully before ordering, or WhatsApp us if you are unsure.

3. Damaged, defective, missing or wrong items
If your order arrives damaged, defective, short in quantity, or different from what you ordered, we will make it right. To be eligible: (a) record a clear, uncut unboxing video from the sealed parcel until the product is fully visible; (b) report the issue within 48 hours of delivery on WhatsApp +91 8271324860 or email thedigitalmarket@zohomail.in, with your order number, the unboxing video and photos; (c) keep the product and original packaging until the claim is resolved. Claims without an unboxing video, or reported after 48 hours, may not be accepted.

4. Replacement or refund
After checking your claim, we will either send a replacement (at no extra shipping cost) or give a refund for the affected item(s), depending on stock availability. We may ask you to send the item back; if so, we will tell you how, and you should not send anything back without our confirmation.

5. Refund timeline
Approved refunds are processed to the original payment method within 5–7 working days. Your bank or UPI app may take a few additional days to show the amount. Shipping charges are refunded only if the whole order was damaged, wrong, or cancelled by us.

6. Parcels returned to us (RTO) – charges paid by the customer
If a dispatched parcel comes back to us because the customer refused delivery, asked the courier to return it, gave a wrong or incomplete address or PIN code, or could not be reached by the courier, this is treated as a Return to Origin (RTO) and not as a cancellation. In an RTO case the customer must bear: (a) the original (forward) shipping charge, and (b) the return (RTO) shipping charge as billed to us by the courier. You can choose either: (i) re-shipment, after paying the forward shipping charge again plus the RTO charge; or (ii) a refund of the order amount after deducting the forward shipping charge, the RTO charge and payment gateway charges. If these charges are more than the order value, no refund will be due. Parcels are not shipped again until the pending charges are paid.

7. Contact
WhatsApp: +91 8271324860
Email: thedigitalmarket@zohomail.in